Consumer information

In general, health insurance policies are 12-month contracts. All insurers must provide a 14-day cooling-off period from the commencement of the contract, during which time you may cancel and get a full refund. No claims will be paid in respect of these 14 days.

Information to consider when selecting your health insurance plan.

Understanding claims and excesses when it comes to health insurance.

What to do when you are looking to complain

Frequently Asked Questions about all aspects of health insurance.

Explaining common health insurance terms in plain English.

Lifetime community rating is a system whereby the premium that individuals pay for health insurance rises with the age they enter the private health insurance market, but does not vary in relation to their current age.

When you take out health insurance for the first time, or it has been more than 13 weeks since you last held private health insurance, you may have to serve waiting periods before you are fully covered, but accident and injury will be covered immediately.